Contact Bidets Online - We’re Here to Help Australia-Wide
Have a question about a product, fitting, or delivery? Our team is here to make the process of choosing your new bidet as simple as possible. Whether you’re buying your first unit or need help with compatibility, we offer expert advice, local support, and fast responses—online, by phone, or in person at our Sydney showroom.
Bidets Online is proudly Australian-owned and operated, and we stock all our products locally for fast delivery across the country.
Visit our Showroom
Prefer to view products in person? You’re welcome to visit our fully interactive Sydney showroom. Our friendly staff can demonstrate different models, help with fitment questions, and recommend the right solution for your toilet.
Showroom Address:
7/13 Berry Street Clyde NSW 2142 Australia.
T: 1300 069 660
info@bidetsonline.com.au
Opening Hours:
Monday to Friday, 9:00 AM – 5:00 PM
Speak With Our Local Team
Need help over the phone or by email? Our support team is based in Sydney and available to answer all your questions.
Phone: 1300 069 660
Email: Use the contact form on our website or email us directly through the link provided in your order confirmation
We aim to respond to all enquiries within one business day.
What We Can Help With
Whether you’re a first-time buyer or experienced with bidets, we’re here to assist with:
- Choosing the right product for your needs
- Confirming fit for your toilet
- Replacement parts or accessories
- Warranty and after-sales support
- Assistance with electric vs. non-electric options
- General hygiene and functionality questions
No question is too big or too small; our team helps thousands of Australians each year upgrade their bathrooms with confidence.
Why Choose Bidets Online?
We’re not just another eCommerce store. Bidets Online is a specialist Australian supplier with deep knowledge of local plumbing standards, toilet designs, and product performance.
When you shop with us, you benefit from:
- Free shipping on all orders over $200
- Same-day dispatch on in-stock orders before 1 PM AEST
- 2-year warranty on every product
- All products stocked locally in Sydney
- Expert Australian customer service
- Interactive showroom access for in-person guidance
We take pride in offering fast, personal, and accurate support for every customer across Australia.
Need Help Choosing the Right Fit?
If you’re unsure which product will fit your toilet, we’ll walk you through it.
Send us:
- A photo of your toilet (top and side view)
- The distance between bolt holes
- The length from the bolt holes to the front of the pan
- Your pan shape (round, D-shape, or elongated)
We’ll confirm which models are suitable.
Shipping & Order Enquiries
All orders are processed and dispatched from our Sydney warehouse. If you have questions about your delivery, tracking number, or shipping time, we’re happy to assist.
- Orders placed before 1 PM are dispatched the same business day
- Free shipping applies to all orders over $200
- We deliver Australia-wide, including regional and remote areas
- Tracking links are emailed automatically after dispatch
- If you don’t see your tracking email, contact us and we’ll resend it